Ordering & Payment

Order Online
You can make an order at Relief-Mart, Inc. 24 hours a day through our Web site. Just find the product(s) you want, add to your shopping cart, and follow our secure step-by-step instructions to purchase. It's quick, safe, and convenient (see Site Security page for more info).

Use of Cart software
Using Americart's secured Cart Software program you can easily click on the picture next to the item you would like to purchase.  It is important to remember that every time you click on Add to Your Shopping cart, this will increase the quantity of your order.  After you click on the Add to Your shopping cart, you will then be taken to a secured page which will ask you what zip code you are ordering from, and how you would like to have your items shipped.  Once this information is entered you will see a screen which allows you to adjust the item quantity by clicking on increase, decrease, or remove.  Below you will see any shipping charges that apply and what the extra tax amounts to for items being shipped to California.  If you opt to continue shopping, You will be returned to the main page and be able to continue searching the site while your item(s) remain in the virtual basket.  At anytime you can view the items in your shopping cart by clicking on the picture on the above left of your screen.  You can check out at any time by clicking on thealso at the top left of your screen.  

After filling out your shipping and contact information, you will then be asked to choose a form of payment.  Once you have chosen which form of payment you would like to use, your final step will be to initiate the payment process you have chosen.

Payment and Currency 
Once you submit your order, your personal information (including name, address, telephone number, credit card number and products purchased) is sent to us by one of three choices.

1. Credit card and online check, via realtime processing at  
    through Authorize.net's secure shopping.
2. Fax and mailed cashier's check or money order to contact
    contact information below.
3. Direct debit or credit card, via Paypal's realtime 
    secured processing.

Payments made with a cashiers check or Money order will not be processed until funds clear.  Any item returned by your bank as un-payable will be subject to a $25.00 processing fee.

Unless an item is backordered, within 24-48 hours, we will ship your order.  At this time there are some Nations on our restricted shipping list.  Please check out our list of Countries we cannot ship to.  Click here to learn more about Relief-Mart, Inc.'s Privacy Policy.

All currency values are in U.S. Dollars. If you are from Canada and are using our shopping cart, your credit card company will perform the appropriate currency exchange automatically upon purchase from our system.

If you have any concerns about shopping online, feel free to contact us at the information below.  Please feel free to fill out and print the order form, then fax or send your order to us with the proper payment options.

SALES TAX

All items shipped to within our home state of California are subject to a 7.25% sales tax. If, for some reason, sales tax was not added to your product order, and the product was shipped to California, we reserve the right to charge your credit card the appropriate sales tax amount in a separate transaction. Orders outside of California are not charged tax.

INSURANCE

We do not bill any insurance company (e.g. Medicare, Blue Shield, etc.) for any products we sell. You should check with your insurance company and/or physician to determine whether any of our products are reimbursable by your particular health care insurance and what procedure you need to follow to obtain this reimbursement.

WARRANTY

While we will have a 100% satisfaction guarantee on all items sold (see our Guarantee policy for details), Relief-Mart™, Inc. provides no warranty for any of the products it sells. The companies that manufacture the product, may, however, include a warranty - information will be in the packaging materials sent with your purchase. We will attempt to assist you in contacting the appropriate company to pursue warranty information, if necessary (all products should have contact phone numbers in their packaging). However, we cannot guarantee warranty service, nor can we get involved with any disputes with the manufacturer. That being said, please note that we have selected products of the highest quality that should stand up to normal wear and tear.  

Shortly after placing your order, you will receive an email confirming that we have received your order. You will receive a second email when your order has been shipped. (You will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments.) Please save these email invoices for your records.

Promotions
We have lots of great promotions throughout the year that are offered to our preferred customers. If you would like to receive these promotions via e-mail, click here to register; If you are already a preferred customer and need to change your e-mail address, click here

For more information see our FAQs page.