We are proud to offer
one of the best warranties in the business. Our 5-year limited
warranty can be explained as the follows:
During your first five
years of ownership, the manufacturer will be responsible for any
defective parts, labor and materials of your Trillow™
and will perform any needed repairs to your Trillow at no cost to you.
Shipping and handling fees will be the responsibility of the customer.
The manufacturer
will not be responsible for any damage that occurred to the pillow after
it has been received by the customer. This includes, but is not limited
to fluids, punctures, tears or cigarette burns. A certain amount of
cosmetic change will occur in foam over time. This is not considered a
defect.
A normal amount of
softening can occur with any memory foam, but we warranty that your
Trillow will not lose its memory and will continue to come back to its
contour shape for a full 5 years!
We do not offer any
customer trial periods for the Trillow, as no pillows can be re-sold do
to sanitary reasons.
Should your Trillow
lose its memory, we will repair or replace the pillow. An RA (return
authorization) signature must be obtained before returning your pillow
and it must be received at our manufacturing plant.
