5-Year Limited Trillow™ Guarantee
We are proud to offer one of the best warranties in the business. Our 5-year limited warranty can be explained as the follows:
During your first five years of ownership, the manufacturer will be responsible for any defective parts, labor and materials of your Trillow™ and will perform any needed repairs to your Trillow at no cost to you. Shipping and handling fees will be the responsibility of the customer.
The manufacturer will not be responsible for any damage that occurred to the pillow after it has been received by the customer. This includes, but is not limited to fluids, punctures, tears or cigarette burns. A certain amount of cosmetic change will occur in foam over time. This is not considered a defect.
A normal amount of softening can occur with any memory foam, but we warranty that your Trillow will not lose its memory and will continue to come back to its contour shape for a full 5 years!
We do not offer any customer trial periods for the Trillow, as no pillows can be re-sold do to sanitary reasons.
Should your Trillow lose its memory, we will repair or replace the pillow. An RA (return authorization) signature must be obtained before returning your pillow and it must be received at our manufacturing plant.